All business entities in Serbia are reminded that, for the past two years, they have been legally required to maintain an active user account on the eGovernment portal (eUprava.gov.rs) and to activate their eMailbox (eSanduče) within the portal.

The purpose of this requirement is to enable the delivery of official documents from various government bodies to legal entities via a centralized electronic mailbox.

What Is the eMailbox (eSanduče)?

The Unified Electronic Mailbox is defined by the Law on Electronic Government as a user’s digital inbox for receiving all official documents within the electronic government system.

The same law stipulates that electronic delivery of documents must be carried out through the eMailbox or another method consistent with the Law on Electronic Document and Trust Services in Electronic Commerce.

We can expect that, very soon, state institutions will begin delivering official documents exclusively to legal entities through the eMailbox, so early registration is strongly recommended.

How to Register a Legal Entity on eUprava (Step-by-Step)

Registration is performed in two main steps:

Step 1: Sign in as the Legal Representative

The legal representative of the company must log in to their personal eUprava account using:

• a qualified electronic certificate, or

• the ConsentID mobile application.

Video guides (in Serbian):
▶️ Login with electronic certificate – Experta YouTube
▶️ Login with ConsentID – Experta YouTube

Step 2: Register the Company on the Portal

Once logged in, the legal representative can initiate company registration using the company’s registration number (matični broj).

Video guide:
▶️ Registering a Legal Entity – Experta YouTube

How to Access Your Company’s eMailbox

Once your legal entity is registered, your eMailbox becomes available on the portal. You can check your messages and incoming government communications there.

Video guide:
▶️ How to Check the Company’s eMailbox – Experta YouTube

Why Is This Important for Businesses?

• Avoid missed notifications from tax, inspection, or other authorities.

• Comply with the Law on Electronic Government.

• Enable secure and centralized electronic document exchange.

• Reduce reliance on paper mail and speed up communication with institutions.